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Privacy Policy

How we handle personal information for HomerAI and this website.

Last updated: 18 October 2026

Who we are

AE Technology Solutions ("we", "us") provides HomerAI, a field service management platform for home service businesses. This policy covers information we collect through this website and through the HomerAI product.

Information we collect

Information you give us

  • Contact details you submit through forms on this site — name, company, email, phone.
  • Information you provide when you call us or our demo line.
  • Account and billing information if you become a customer.

Information collected through the product

When you use HomerAI, we process data you and your customers put into it: customer records, job details, equipment history, estimates and quotes, and call recordings and transcripts. As between you and us, this data is yours. We act as a processor on your behalf.

Call recordings

HomerAI answers and may record inbound calls on your behalf. Recording notice is provided to callers according to the requirements of their jurisdiction. Retention periods are configurable by each customer, and recordings are encrypted at rest.

Website chat and voice assistant

This website, and websites run by businesses that use HomerAI, can offer an AI assistant you can type to (the chat) or talk to (the voice assistant). When you use one:

  • What you type or say is collected, along with the assistant's replies, so it can answer you and keep the conversation going. Anything you choose to share, such as your name, phone number, email or address to book an appointment, is saved to that business's records.
  • The voice assistant only listens during a call. Your microphone is used only after you press Call, and stops when the call ends. Your speech is sent to a speech provider to be turned into text. We keep the text of the conversation, not a recording of your voice.
  • AI providers process the conversation to work out the assistant's replies, and a speech provider turns the voice assistant's replies into audio. See Sharing.
  • Conversations are kept as part of the business's records, the same as a call transcript, under the retention described below.

On a HomerAI customer's website, that business decides how the assistant is used and is responsible for the information it collects. We process it on their behalf.

Information collected automatically

Standard web server logs — IP address, browser type, pages requested, timestamps — retained for security and diagnostics.

Cookies and browser storage

This website doesn't use cookies, analytics or advertising trackers. The chat and voice assistants store a few items in your browser's local storage, which stays on your device and isn't a cookie:

  • A conversation ID, so the assistant can pick up where you left off when you move to another page.
  • Your recent chat messages (the last 50) and the time of your last message, so the chat window still shows the conversation on the next page. The chat clears these after 30 minutes without a message, or a different period set by the business.
  • A short-lived note when the voice assistant moves you to another page, so the call continues there. It's removed as soon as the next page loads.

You can clear these at any time by clearing your browser's site data. The assistants work without them, but won't remember your conversation between pages.

Pages on this site load fonts from Google Fonts, so your browser connects to Google's servers to download them.

How we use information

  • To provide, operate, and improve HomerAI.
  • To respond to enquiries and provide support.
  • To send service communications about your account.
  • To send marketing communications, where you've agreed — you can opt out at any time.
  • To meet legal and accounting obligations.

How we do not use information

We do not sell personal information. We do not pool one customer's business data into a shared model that benefits other customers. Your data is used to make the product work for you.

Sharing

We share information only with:

  • Service providers who help us run the platform, under contract and only as needed:
    • Hosting and infrastructure: Amazon Web Services (AWS).
    • Phone calls and text messages: Twilio.
    • Card payments: Stripe.
    • AI models that power the assistants, call summaries and other AI features: Google (Gemini), OpenAI and xAI. Which one handles a conversation depends on how the assistant is set up.
    • Speech-to-text and text-to-speech for voice: ElevenLabs.
  • Integrations you enable, such as your accounting system, at your instruction.
  • Legal authorities, where we are required by law.

Payment card details are handled by our payment processor and do not touch our systems.

Your rights

Depending on where you live, including under California, Texas and other US state privacy laws, you may have the right to:

  • Know what personal information we hold about you, and get a copy of it.
  • Correct information that's wrong.
  • Delete your personal information.
  • Opt out of the sale of your personal information, targeted advertising, or profiling. We don't do any of these.

To make a request, email support@aetechnologysolutions.com. We may need to confirm your identity before acting on it, and we'll respond within 45 days. You can ask someone to make a request for you; we may ask them to show they're authorized. We won't treat you differently for using these rights. If we turn down your request, you can appeal by replying to our answer, and we'll tell you the outcome and the reasons.

If your information is in HomerAI because you're a customer of a business that uses it, please contact that business first. They control that information, and we'll help them respond.

Customers can export their full business data from HomerAI at any time, in open formats, at no charge.

Security

Data is encrypted in transit and at rest. Access is role-based and limited to staff who need it. We keep audit logs of access to customer data.

Retention

We keep personal information for as long as needed to provide the service and meet legal obligations. Customers control retention periods for call recordings and transcripts.

Contact us

Questions about this policy, or a request about your information:
support@aetechnologysolutions.com
(512) 887-4841