Got Questions?
Frequently Asked Questions
Everything you need to know about getting your AI CRM and field service platform up and running.
- Is Homer AI just an AI receptionist?
- No — the AI receptionist is just the front door. Homer AI is a full CRM and field service platform: it books and schedules jobs, builds quotes, sends invoices, follows up on every lead, and runs your sales sequences and marketing campaigns. Most tools make you buy a CRM, a field service app, and an AI receptionist separately; Homer AI is all of it in one place for one flat fee.
- Do you charge per minute or per seat?
- Neither. Many AI receptionists bill per minute, which can turn a busy month into an unpredictable, outrageous bill. Homer AI is one flat monthly price with a generous voice-minute allotment built in — you'd only see a charge if you go well past your plan's included minutes. And every plan includes unlimited seats, so adding your whole team never raises your bill.
- How long does it take to set up Homer AI?
- Most customers are up and running within minutes. For the AI Voice Receptionist, you'll connect your Twilio account and assign your phone number — we walk you through every step. For the AI Chatbot, simply provide your details, select your settings, and paste the embed snippet onto your website.
- Is Homer AI difficult to implement on my website?
- Not at all. We provide a simple JavaScript snippet you paste into your site. No coding experience required.
- Can I customize or adjust the AI prompt?
- Yes. From your dashboard you can adjust the agent's role, industry specialization, tone, and specific instructions at any time.
- What happens if I go over my plan limits?
- Starter and Growth plans have per-overage rates ($0.15–$0.18/min voice, $1.20–$1.50/conversation). Explorer hits a hard cap. Custom plans have negotiated rates.
- Do I need a new phone number to use Homer AI?
- Yes. Homer AI uses Twilio for all voice and SMS functionality, so you'll need a Twilio account and a Twilio phone number. Twilio numbers are very affordable (typically a few dollars per month), and we guide you through the setup process. Once connected, your customers call or text that number and Homer AI handles every interaction automatically.
- Is my data safe with you?
- Absolutely. All conversation data is encrypted in transit and at rest. We never sell your data, and you retain full ownership of your customer interactions.
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